Whether you have a small team of three or four people, or a large contact centre with hundreds of agents, TASKE Reporting provides complete visibility of the contact centre environment.
TASKE Call Management Solutions allow you to monitor and manage your resources in real time, and see not just what is happening but also why. This allows you to make more informed decisions, be proactive rather than reactive and optimise resources by dynamically responding to changes in customer demand.
TASKE Contact also provides adjustable replay of Automatic Call Distribution (ACD) activity, providing invaluable information for training and continuous improvement. Presented through a web-browser, you can access all information securely from any location with an Internet connection - a vital requirement for today’s mobile workforce.
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Real-Time Screens - Provides traditional reporting to show information such as the number of callers waiting, longest queuing time, etc
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Review - Provides real-time information, allowing supervisors to micromanage resources on a daily basis and delve deeper into not just what is happening, but why
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Replay - Allows interrogation of historical data, setting triggers for instances of unacceptable customer service. Providing vital information for training and continuous improvement
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Call Vizualizer - Provides 'cradle-to-grave' analysis, showing how the call was handled from the customer's point of view. Includes information on how long the caller had to wait, how many times they were transferred etc. to help match experience to expectation. If OAISYS call recording is installed a play button becomes active and the supervisor can listen to the call
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DisplayCentral - Display real-time contact centre statistics, integrated with key business metrics and content from external applications, with threshold alerts to maintain service levels
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Reporting - 150 powerful templates, allowing thorough analysis of your Contact Centre's performance
TASKE Reporter and TASKE Contact provide contact centres of all sizes with a level of sophistication that has previously only been available to large contact centres. Helping you provide the best levels of service to your customers, and providing vital information to help you continually improve your business, the modularity of the solution also means that this cost-effective solution is available to smaller companies, who can grow the solution as required.
TASKE Call Management Solutions encompass two core products; both browser-based allowing access from any location with an Internet connection.
For more information on TASKE Call Management Solutions, please download the brochure.
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