Strata CIX communication platforms share common functionality across the range. Aside from ensuring that you have the functionality you need regardless of your organisations size, it also means that you can take advantage of key functions to improve productivity, connectivity and inter-office working:
Productivity:
- Call forward override for Operator/Manager allows a call to camp on, even if there is a call forward to voicemail.
- Auto Attendant (AA) to a multiple ringing group allows 16 extensions to be rung from AA.
- Transfer to voicemail allows calls to be passed directly to voicemail to save ringing time.
- Regular functions can be programmed into feature keys to increase efficiency.
- Display phones allow users to dial by name for internal extensions, and personal and system speed dials.
- Built-in Uniform Call Distribution (UCD) allows users to log-in/log-out to a group, and supervisors to log people into the group remotely.
- Built-in low level reporting, downloadable as a Comma Separated Value (CSV) file from eManager which can be opened in Excel for analysis.
- Dial on hook available in all featurephones for more flexible operation.
- Soft keys on display phones help guide the user through key activities such as voicemail operation.
- One touch voicemail for direct access to messages.
- Ability to block voicemail for internal calls, using the Automatic Call Back (ACB) facility rather than filling up voicemail.
- 10 user selectable call forwards with ability to use different call forwards for internal and external calls, and call forward for busy.
- Caller ID and Direct Dial-In (DDI) indication allows users to see who is calling and what line they called.
- Up to 6 external lines can be involved in an 8 party conference call saving the need for external conferencing services.
- Automatic switching between 3 modes of night transfer operation, including adjustment for daylight saving.
- Up to 100 personal speed dials per extension, in addition to the 800 system speed dials on Strata CIX.
- Support for up to 15 music on hold interfaces, allowing specific messages to be played for certain audiences.
Connectivity:
- IP networking using 'Quality of Service' enabled network connections, allowing up to 128 systems to be networked together, providing over 70,000 extensions.
- Networking cards support both lines and extensions for maximum flexibility.
- Almost full feature transparency including Caller Line Identity (CLI), Automatic Call Back (ACB), call forwards/transfer, call waiting, DDIs, destination restrictions, message waiting, door lock control, etc.
- Centralised functions such as operator positions and call logging.
- Reduced call costs through using existing data connections to pass calls around the network.
- Network can be used to offer least cost routing or automatic route selection.
Inter-office Working:
- UCD or hunt-groups allow extensions to be placed into groups with a method of passing calls around, with or without a log-in/log-out button.
- System and individual call park orbits frees up secretaries and administrators when a customer asks to hold.
- Ring up to 25 extensions at the same time, and include additional extensions to overflow to if the call is not answered.
- Prioritise one DDI over another for VIP callers/customers.
- Phantom DNs allow additional extensions to be shown on a handset to free up PDN keys and allow, for example, a secretary to see the status of, and answer their managers extension.
- Set up group mailboxes for a team of workers rather than passing customers to personal voicemails.
- Phantom message waitings allows message waiting lights to be seen for group mailboxes on up to 32 extensions.
- 10 different ring tones can be set for each ringing line/extension, allowing easy identification in open plan offices.
- Internal/external ringing indication available on DKT3500 and IPT2000 series featurephones.
- Display featurephones can show the name of the person calling for internal and external calls, allowing users to choose whether to answer the call, or leave for voicemail.
- Advisory messages can be set for each extension, showing the user status (e.g. on holiday) etc.
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